Sales Management

Status Of The Programme: 
Purpose of the Programme: 

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to supervise P.O.S,
sales performance and stock counts.

Program Outcomes: 
Program OutcomesLevelCredits

On completion of the programme learners will be able to:
• Supervise P.O.S operations
• Supervise sales performance
• Supervise stock counts
• Supervise customer service standards

Programme Outline: 

• Authorise refunds and exchanges
• Authorise POS transactions
• Schedule staff according to service requirements
• Explain the effect of sales on the net profit of the business
• Monitor sales performance
• Propose actions to improve sales performance
• Supervise planning and staff for stock count preparations
• Oversee the counting process
• Supervise post stock count procedures
• Supervise customer service standards

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in communicating in a business environment and
computer skills.


Training Programme Duration: 4 Days

Assessment: Learners will be formatively assessed in the classroom by means of activities.

Certification: Delegates will receive a certificate of attendance after completion of the programme.

Target Group: 

• Line managers
• Sales managers
• Sales representatives
• Business owners
• Entrepreneurs