Reception Skills

Status Of The Programme: 
ACTIVE
Purpose of the Programme: 

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to monitor and control
reception area, process incoming and outgoing telephone calls and maintain a preventative maintenance program.

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Monitor and control reception area
• Process incoming and outgoing telephone calls

3
7
Programme Outline: 

• Monitor the maintenance of a clean safe reception area as per organisational requirements.
• Monitor presentation of reception area.
• Monitor implementation of security procedures in the reception area.
• Telephone etiquette.
• Preparing for and making calls.

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in Communication skills at NQF level 3.

Recognition of Prior Learning (RPL): 

RPL against these unit standards are allowed. Apply online by sending us your details / information.

Methodology: 

Training Programme Duration: 2 Days.

Assessment: Portfolio of evidence will be submitted within three weeks after completing the training. Assessment activities
include observation on-site, evaluating the reception area as well as preventative maintenance plan.

Certification: This includes obtaining endorsement from the SETQAA.

Unit Standard(s):
• 13928 - Monitor and control reception area
• 7790 - Process incoming and outgoing telephone calls

Target Group: 

• First line managers
• Secretaries
• Receptionists
• Administration managers
• Administration clerks