Office Management

Status Of The Programme: 
ACTIVE
3 Feb 2019
Purpose of the Programme: 

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to develop
administrative procedures and manage administration records within their workplaces.

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Understand the various administrative systems required by an organisation
• Develop and update administrative systems in a specific business environment
• Develop systems to keep administrative information at the required level of confidentiality
• Develop policies and procedures on administrative systems and write them into a manual.
• Control and deal with confidential information and documents
• Control and evaluate ordering and distribution of office stationery
• Implement control measures with individuals.

4
12
Programme Outline: 

• Administrative systems
• Develop administrative systems
• Levels of confidentiality
• The policy manual
• Office stationery

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in Communication at NQF Level 3.

Recognition of Prior Learning (RPL): 

RPL against these unit standards are allowed. Apply online by sending us your details / information.

Methodology: 

Training Programme Duration: 3 Days.

Assessment: Portfolio of evidence will be submitted within four weeks after completing the training. Assessment activities
include evaluating administrative systems, policy manual and ordering procedures.

Certification: This includes obtaining endorsement from the SETQAA.

Unit Standard(s):
• 110003 - Develop administrative procedures in a selected organisation
• 110009 - Manage administration records

Target Group: 

• Team leaders
• Supervisors
• First line managers
• Administration managers
• Administration clerks