3 Feb 2020
GAUTENG
Manage Relationships
Status Of The Programme:
ACTIVE - EXCELLENT FOR GROUP BOOKINGS
Please note that you have to register an account before you can apply for this programme.
Purpose of the Programme:
The purpose of this programme is to equip learners with the skills and competencies to build relationships with superiors and with stakeholders across the value chain.
Program Outcomes:
| Program Outcomes | Level | Credits |
|---|---|---|
On completion of this programme learners will be able to: - Devise and apply strategies to establish and maintain workplace relationships - Use communication techniques effectively - Interpret and manage conflicts within the workplace- Conduct negotiations to deal with conflict situations
| 5 | 30 |
Programme Outline:
- Devise and apply strategies to establish and maintain workplace relationships
- Use communication techniques effectively
- Interpret and manage conflicts within the workplace
- Conduct negotiations to deal with conflict situations
Learning Assumed to be in Place:
Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.
Recognition of Prior Learning (RPL):
RPL against this unit standard is allowed.
Methodology:
Training Programme Duration: 4 Days.
Assessment: A portfolio of evidence will be submitted within eight weeks of completing the training.
Certification: This includes obtaining endorsement from the ETDQA.
Unit Standards:
252027 - Devise and apply strategies to establish and maintain workplace relationships
12433 - Use communication techniques effectively
114226 – Interpret and manage conflicts within the workplace
117853 - Conduct negotiations to deal with conflict situations
Target Group:
This module is intended for anyone already employed in middle management but lacking the knowledge and skills, or anyone being considered for promotion to middle management.