Manage Relationships
The purpose of this programme is to equip learners with the skills and competencies to build relationships with superiors and with stakeholders across the value chain.
| Program Outcomes | Level | Credits |
|---|---|---|
On completion of this programme learners will be able to: - Devise and apply strategies to establish and maintain workplace relationships - Use communication techniques effectively - Interpret and manage conflicts within the workplace- Conduct negotiations to deal with conflict situations
| 5 | 30 |
- Devise and apply strategies to establish and maintain workplace relationships
- Use communication techniques effectively
- Interpret and manage conflicts within the workplace
- Conduct negotiations to deal with conflict situations
Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.
RPL against this unit standard is allowed.
Training Programme Duration: 4 Days.
Assessment: A portfolio of evidence will be submitted within eight weeks of completing the training.
Certification: This includes obtaining endorsement from the ETDQA.
Unit Standards:
252027 - Devise and apply strategies to establish and maintain workplace relationships
12433 - Use communication techniques effectively
114226 – Interpret and manage conflicts within the workplace
117853 - Conduct negotiations to deal with conflict situations
This module is intended for anyone already employed in middle management but lacking the knowledge and skills, or anyone being considered for promotion to middle management.