Manage Relationships

Status Of The Programme: 
ACTIVE - EXCELLENT FOR GROUP BOOKINGS
3 Feb 2020 to 6 Feb 2020
Purpose of the Programme: 

The purpose of this programme is to equip learners with the skills and competencies to build relationships with superiors and with stakeholders across the value chain.

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:

- Devise and apply strategies to establish and maintain workplace relationships

- Use communication techniques effectively

- Interpret and manage conflicts within the workplace

- Conduct negotiations to deal with conflict situations

 

5
30
Programme Outline: 

- Devise and apply strategies to establish and maintain workplace relationships

- Use communication techniques effectively

- Interpret and manage conflicts within the workplace

- Conduct negotiations to deal with conflict situations

Learning Assumed to be in Place: 

Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.

Recognition of Prior Learning (RPL): 

RPL against this unit standard is allowed.

Methodology: 

Training Programme Duration:  4 Days.

 

Assessment:  A portfolio of evidence will be submitted within eight weeks of completing the training. 

 

CertificationThis includes obtaining endorsement from the ETDQA.

 

Unit Standards

252027 - Devise and apply strategies to establish and maintain workplace relationships

12433 - Use communication techniques effectively

114226 – Interpret and manage conflicts within the workplace

117853 - Conduct negotiations to deal with conflict situations

Target Group: 

This module is intended for anyone already employed in middle management but lacking the knowledge and skills, or anyone being considered for promotion to middle management.