Customer Awareness

Status Of The Programme: 
ACTIVE - EXCELLENT FOR GROUP BOOKINGS
Purpose of the Programme: 

The purpose of this programme is to equip the learner with the necessary knowledge, skills and attitudes to apply customer
care in a specific work environment.

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Apply the skills of customer care in a specific work environment

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Programme Outline: 

• Explain the principles of impressive customer service in the context of a specific industry and organisation.
• Apply knowledge of personality styles to respond appropriately to a customer.
• Analyse information in order to provide customer service.
• Suggest innovative solutions to respond to queries and improve customer service.
• Manage the relationship to retain customers.

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in Computer Literacy, Mathematical Literacy and
Communication at NQF level 3.

Methodology: 

Training Programme Duration: 1 Day.

Assessment: Learners will be formatively assessed in the classroom by means of activities.

Certification: Delegates will receive a certificate of attendance after completion of the programme.

Target Group: 

• First line managers
• Business owners
• Branch managers
• Entrepreneurs
• Administration clerks
• Sales Representatives